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We like to overdeliver, but we cannot overcommit. Our plans are designed to be generous and flexible without forcing customers into rigid volume limits they may never use. Estimating usage at scale is hard, especially over short periods. This fair use policy exists to keep plans sustainable while allowing us to add more value wherever possible without overformalising restrictions.

Spirit of the Plan

Use your plan as much as you like — it is meant to offer a lot. Please respect the spirit and intended scope of the account. What happens if I go beyond the scope of this policy? We will ask you to upgrade to a fitting plan or discuss custom pricing. We will not block your account without reaching out first. You can message us with any questions at contact@qwoty.io.

Do

  • Sign as many documents as you need with your plan for your single business or organisation
  • Use the API and automation tools to streamline your signing and sales workflows
  • Experiment with plans and integrations while testing what you want to build

Don’t

  • Use an individual account API to power a platform or product serving end customers
  • Run a large company signing thousands of documents per day on a small team plan
  • Expect enterprise-level support on a standard plan
  • Overthink this policy

Usage Limits by Plan

The following limits apply per user, per month, across all Qwoty plans:
LimitE-sign (€15)Business (€45)Pro (€75)
Signatures / month150150150
API calls / month1,0005,00020,000
Catalog products1,0005,000Unlimited
Storage50 GB50 GB50 GB
Rate limiting10 req/sec10 req/sec10 req/sec
SLA99%
In case of exceeding usage limits, Qwoty may notify you and offer an upgrade, invoice overages at the prevailing rate, or temporarily suspend access until regularisation.

Rate Limits

API and application requests are rate-limited to protect service availability for all users. Limits apply per user or API token. When a limit is reached, requests return a 429 Too Many Requests response with a Retry-After header indicating when to retry.
Rate limits may vary by plan. Pro and Enterprise plans can include higher or custom limits. Contact sales for details.

Fair Support

Fair support includes reasonable application-level help for getting the most out of Qwoty. We will help you get unstuck and point you in the right direction when issues come up. Support is provided in good faith and within reasonable time and effort limits. If you are unsure whether something falls within fair use or fair support, reach out — we are happy to talk it through.